Sixs 6 FAQ — to all your questions
All your answers, in one place

Only one account is allowed per mobile number. Creating multiple accounts goes against Sixs 6's policy and may result in account suspension. This rule is in place to keep the gaming environment fair and secure for everyone.

If you haven't received your OTP, please wait a moment first — network delays can sometimes cause a 1–2 minute lag. Then click the "Resend OTP" button. If you still don't receive it:

• Please make sure your mobile number is entered correctly
• Check if SMS is blocked or check your spam folder
• Contact our Live Support

Yes. Once logged in, you can update your name, email, and payment details from your profile settings. To change your mobile number, you'll need to contact our support team — this is done through an identity verification process.

Yes. You can temporarily suspend or permanently delete your account. Make sure to withdraw any remaining balance beforehand. We offer this as part of our responsible gaming commitment. To find out more Responsible Gaming Visit the page.

Sixs 6 currently supports deposits via the following methods:

• Mobile Pay — Send Money & Payment Gateway
• Nagad — Send Money & Cash Out
• Rocket — Dutch-Bangla Mobile Banking
• Bank Transfer — Net Banking & BEFTN

Instant credit is guaranteed across all methods.

Minimum Deposit ৳ 200 and a maximum of ৳ 50,000 per deposit. Daily limits may vary by payment method. No deposit fees apply.

Deposits via mobile banking (Mobile Pay, Nagad, Rocket) are typically processed within Instant credits within 5 minutes. Bank Transfers may take 15–30 minutes. If more than 30 minutes have passed, contact support with your transaction ID.

Yes. If a transaction fails, mobile banking payments are usually refunded automatically. If the amount hasn't been returned within 24 hours, email support@sixs6.wine with your transaction ID and a screenshot, or let us know via live chat.

Withdrawal requests on Sixs 6 are typically 15 minutes to 1 hour processing time. Bank transfers may take 2–4 hours. During peak hours, slightly longer processing times may apply.

Minimum Withdrawal Amount ৳ 500. The maximum daily withdrawal limit depends on your account tier and verification status. No withdrawal fees are charged.

You can cancel a withdrawal while it is still in "Pending" status — before processing begins. Once it moves to "Processing" or "Completed", cancellation is no longer possible. To cancel, go to the Transactions section in your dashboard.

To withdraw winnings earned from a bonus, you must meet the wagering requirement. Typically, you can withdraw after betting 10–20 times the bonus amount. The specific terms for each bonus are listed in the bonus details.

A welcome bonus is automatically added to your first deposit after registration. To receive the bonus, complete account verification and meet the minimum deposit requirement. For the current bonus amount and terms Rewards page.

Log in and Voucher page. Enter your code in the voucher code field and click "Apply". If the code is valid, the bonus or discount will be added to your account automatically.

Loyalty points are earned automatically with every bet you place. You can redeem accumulated points for cash bonuses, free spins, or other exclusive perks. To redeem your points, Rewards page and click on the "Redeem Points" option.

Yes, most bonuses have an expiry date. Generally, if a bonus is not used within 7–30 days of being credited, it will expire. The expiry period for each bonus is stated in its terms. Expired bonuses cannot be restored.

Sixs 6 offers 500+ games:

• Live Casino — Roulette, Blackjack, and Baccarat with live dealers
• Slots — Classic, Video & Jackpot slots
• Sports Betting — cricket, football, tennis, and 30+ more sports
• High Roller — exclusive high-stakes games
• Crash Game — fast-paced multiplier games

Yes. Sixs 6 is fully mobile-friendly. You can play all games through a mobile browser. For the best experience, download our app Download is recommended — games run faster and smoother on the app.

Jackpot winnings are credited to your account automatically. For large wins above a certain threshold, a manual verification process may be required, which is typically completed within 24 hours. Jackpot you'll find full details on that page.

Minimum bet for Sports Betting ৳ 50 and maximum bet limits vary by match and market. Cricket and football carry the highest maximum bet limits. For high roller betting, High Roller Visit the page.

Yes. Sixs 6 is fully protected by SSL encryption. Your personal information and financial data are always encrypted. We support two-factor authentication (2FA) and every transaction is monitored in real time.

Log In Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password — the whole process takes under 2 minutes.

If you notice any suspicious login activity or transactions on your account, change your password immediately and contact us at support@sixs6.wine. Our security team monitors all activity 24/7 and responds swiftly.

Sixs 6 is committed to responsible gaming. Our platform offers:

• Set daily/weekly deposit limits
• Option to set a gaming break (cooling-off period)
• Temporarily suspend or permanently close your account
• Real-time gameplay and spending statistics

To learn more Responsible Gaming Visit the page.

There are three ways to get in touch with us:

• Live Chat — click the chat icon in the bottom-right corner of any page (24/7)
• Email — support@sixs6.wine (typically replied to within 2–4 hours)
• FAQ — you'll find answers to most questions on this page

Full support is available entirely in Bangla.